After you have browsed through our products in the collections, you would decide to purchase the products you like. Please click on the "Whatsapp us to order now" in the product description and you will be redirected to our whatsapp chat to further discuss about the details of the products and eventually make your order.

Kindly inform us about the product number of the products that you wish to order, and we will guide you through payment and ship the ordered products to you.

If you do not use whatsapp, you can also contact us through email or simply call us on our phone number during business hours.

For more information regarding ordering, making a payment and information about shipment, please take a look at Orders, Payment and Shipment.

As you know, gold and jewellery are traded according to current price instead of fixed price. Gold price fluctuates every second, hence, we sell our products according to the current price of gold standardized by the Global Gold Price (Spot Gold).

If you are unsure or have any inquiry about the gold price, please contact us and we will let you know everything about gold price and how price calculation works.

Aside from checking out our current price, you can contact us to negotiate with us about your desired price, our colleagues will assess your order and offer you an adequate price on your purchase. (Price negotiation varies from case to case)

We understand that you are disappointed when the product you like was sold out on our website.

But do not worry about it, you can always contact us and inform us about the product that you wanted to order and we will connect with our factory and reproduce the specific product to fulfil your order.

Gold and jewellery has to be routinely cleaned to look attractive and shiny.

To clean and maintain your jewellery, simply bring it to one of our stores and request for a cleaning service on your jewellery. Our professional colleagues will perform a throughout cleaning on your jewellery for free.

Yes, our workshops and factory are used to deal with various kind of jewellery reparation.

Simply bring your damaged jewellery into one of our stores and our colleagues will conduct a damage assessment then send it to our workshop or factory to repair.

Note that reparation fee may varies according to the scale of damage (some damaged only requires shape restoration while some requires part(s) replacement). Our colleague will inform you about the fee before you decided to hand it to us for repair.

Size alteration is common as everyone is different in size.

Kindly inform us when you are making your order in whatsapp/email/call.

If you are unsure about the size you wear, please ask us in the chat and we will provide guideline for you to measure the suitable size for you.

We thank you for your awareness regarding online shopping and shipping security, especially when it comes to purchasing valuable goods through online.

Please rest assure as Rika Emas is a well-recognized Gold & Jewellery Retailer and we only collaborate with reputed courier service companies which offers shipping insurance.

We will always make sure your shipment arrives to you safely.

For more information about shipment, please refer to Orders, Payment and Shipment.